1. The cabins are available from 16.00 h on arrival day until 10.00 on departure day.

• Our offices opening hours are advertised at the end of this page.
• Please inform us if you will arrive outside our office hours, to also arrange the hand-over of the keys.
• If you arrive outside of our office hours and have not informed us of your late arrival, we will charge 35 EUR for handing over the keys.

2. The cabins are based on a self-sufficiency principle; the guests bring their own bed linen, needed toilet and kitchen paper and detergent.

• Bed linen may be ordered from our office at an extra charge of 19,00 EUR / set.
• In some cases bed linen are included in the cabin price. Please check from your final invoice if they are included.
  

3. The keys to the cabins are to be picked up at the Destination Lapland office.

• With receiving the keys, the guest commits to the general terms of reservation and received customer instructions.
• The keys shall be returned to the Destination Lapland office on the day of departure.
• Outside of the office hours the keys may be dropped through the slot in the office door.

4. Upon arrival you will be asked to fill in the passenger card.

• If you arrive outside our office hours you will find the passenger card together with the key. Please return the filled in form when returning the keys.
  

5. When arriving to the cabin, please check that everything is in order, and if there is any noticeable
damage please inform the office immediately.

• Complaints about the cabin’s condition, which are made later on, we unfortunately may not approve.

6. Please check with the office staff if pets are allowed.

• We will charge an extra 52 EUR for the additional cleaning.

7. Firewood and the final cleaning are included in the price.

• Please make sure that the bed linen ordered from our office are collected in one spot, the garbage is brought out and, dishes are cleaned and the fridge is empty.
  

• For sending lost and found items we charge 35 € + postal fees.

9. Activities for the time of your stay may be booked in advance or directly on the spot at our office.

• Information about our activities you will find on our web site
  

More information about Ylläs you find on www.yllas.fi

Maintenance and emergency number        + 358 400-692 585 begin_of_the_skype_highlighting              + 358 400-692 585      end_of_the_skype_highlighting

(Outside office hours only in case of emergency)

 Customer_instructions_reservation.pdf  58.57 KB